Your Card(s) is suspended
Customer ID Number: ${Var2} Reference Number: ${Var3}
Your Card(s) is suspended
Dear Cardmember,
Your American Express® Card(s), including any Supplementary and Corporate Card(s), have been suspended because the PAN linked to your Card Account could not be validated as per the issuing authority.
In line with regulatory requirements, you’re required to provide your Permanent Account Number (PAN) and complete your Know Your Customer (KYC) details as soon as possible.
Complete your KYC details by ${Var5} to avoid cancellation of your Card(s), including any Supplementary and Corporate Card(s).
Update your KYC
To continue enjoying the benefits of your Cardmembership, please complete your KYC details as soon as possible to reactivate your Card(s).
Click here for Video KYC FAQs.
Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begin.
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