Immediate action required to avoid Card cancellation
Customer ID: ${Var2} Reference Number: ${Var3}
Update your KYC within 30 days to avoid Card(s) cancellation
Dear Cardmember,
We’ve sent you multiple reminders requesting you to validate your Know Your Customer (KYC) details. Please note that if these details aren’t validated within 30 days from the date of this communication, your American Express® Card(s), including any Supplementary and Corporate Card(s), will be cancelled.
In line with regulatory requirements, the KYC currently linked to your account could not be validated with the issuing authority. As a result, your Card(s) remains suspended.
How to validate your KYC
• | Visit Online Card Account and tap “Start Re- KYC” on the pop-up.
• | Review your KYC details to ensure they’re accurate.
• | If there are no changes, submit your confirmation.
• | If updates are required, select “Edit” and follow the next steps.
Please note, if you haven’t registered your Card Account for Online Services, click here to register.
To continue enjoying the benefits of your Cardmembership, please validate your KYC details as soon as possible to reactivate your Card.
Click here for Video KYC FAQs.
Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begin.
We’re here for you
Call us at 1800 180 1188 or +91 124 2801188 Operating hours: 8:30 am – 5:00 pm, all days excluding public holidays
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