Card security settings
Account ending: ${Var1}
Your Card transaction was recently declined
Dear Cardmember,
We're reaching out in reference to a recently declined transaction on your American Express Card ending in ${var1}.
This may have happened because one of your Enhanced Card Security (ECS) settings is disabled or transaction set limit is lower than the attempted transaction amount.
To avoid potential future declines, please check that the following transactions are enabled on your Card:
• | Domestic Online, Chip or Contactless.
• | International Online, Chip, Contactless or ATM.
Please also ensure that the transaction limits set on your Card for transaction type should be higher than the attempted transaction amount for such transaction type.
Log in via the Amex App or your Online Card Account to update your settings now.
We hope you will continue to make the most of your Card.
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