See details inside
Account ending: ${Var1}
Important update on your American Express® Card account
Dear Cardmember,
We would like to inform you that there is a credit balance of ₹ ${Var2} because of merchant refund(s) or overpayment on your American Express® Card ending ${Var1}, as of ${Var3}.
What you should do next
You can review your credit balance online and request a credit balance refund under ‘Account Management’.
If you wish to retain the credit balance on your account and adjust it against future debits/balance, please reply to cardmember@aexp.com from your registered email ID and provide your consent within 7 days of receipt of this email. Kindly revert with, “I hereby provide my consent to American Express to retain my credit balance to adjust against future debits/ balance on my Card account.”
We’re here for you
Should you have any questions, please feel free to chat with us via Mobile App or call us on 1800 419 2122 and we’ll be glad to assist you.
Thank you for your Cardmembership.
Privacy statement |  | Contact us
You are receiving this email because you are an American Express® customer. This email was sent to Card ending ${Var1}. We are unable to accept incoming emails to this address. For details on our email practices, view our Privacy Statement. American Express Banking Corp. Cyber City, Tower 'C', DLF Building No. 8, Sector 25, DLF City Phase ll, Gurgaon - 122002, Haryana. ® Registered trademark of American Express Company. © 2026 American Express. All rights reserved. SFECBR002