Important: Your Card(s) services are cancelled
Customer ID: ${Var2} Reference Number: ${Var3}
Your Card(s) has been cancelled
Dear Cardmember,
We’ve sent you multiple reminders to validate your Know Your Customer (KYC) details in line with regulatory requirements.
As the information wasn’t validated within the required timeframe, your American Express® Card(s), including any Supplementary and Corporate Card(s), have now been cancelled.
For your security, please destroy your Card(s). If you have any standing instructions or recurring payments linked to this Account, please update your billing details to avoid any disruption.
Keeping You Informed
• | If your Card account has a debit balance, please clear the dues. In line with Reserve Bank of India (RBI) guidelines, we report your Card account status and balance to authorized Credit Information Companies. Delayed or missed payments may negatively impact your credit information.
• | If your Card account has a credit balance, you’ll receive an email from American Express with details on how to request a refund. Alternatively, you may contact us as per the information shared below.
• | If you have Membership Rewards® points, they can only be redeemed for a credit to your Card account. Points not redeemed within 30 days from the date of cancellation will be automatically forfeited.
We’re here for you
Call us at 1800 180 1188 or +91 124 2801188 Operating hours: 8:30 am – 5:00 pm, Monday to Friday (excluding public holidays)
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