Update on an unrecognised charge(s)
Account ending: ${Var1}
Update on an unrecognised charge(s)
Dear Cardmember,
Case Reference Number: ${Var2}
We are following up on your recent claim about an unrecognised charge(s) on your American Express® Card listed above.
What you should know
We have received additional information about the disputed charge(s) for the amount of ₹${Var3}. Following a review of the supporting documents enclosed, we are unable to accept this charge(s) as fraud.
What to expect next
A debit for ₹${Var3} will be applied to your account to offset the credit we previously issued while the charge(s) was under investigation. This debit adjustment will be reflected on your next Card account statement.
We are here for you
If you have any further queries relating to this matter, please call our Fraud Protection Services department on 0124-6702830 (Available 24x7), or call the 24-hour Customer Service Helpline number printed on the back of your Card.
It is important you know that if you are not satisfied with the redressal of the grievance provided by the Bank, you may approach the Office of Banking Ombudsman for Grievance Redressal at cms.rbi.org.in
Thank you for your Card Membership.
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