Your claim review is complete
Account ending: ${Var1}
Update on your unrecognised charge claim
Dear Cardmember,
Case Reference Number: ${Var2}
We are following up on your recent communication about your American Express® Card account listed above.
After completing an internal review, we are unable to accept your fraud claim. As a result, we have reversed the statement credit of ₹${Var3} that was previously issued to your Card account while this matter was under review. Your enquiry is now closed.
The debit for this amount will be reflected on your next monthly billing statement. Please ensure you arrange for any outstanding amounts to be paid as soon as possible to avoid incurring any additional interest charges and to ensure your account remains in good standing.
If you would like additional information, please call our Fraud Protection Services department at 0124 6702830. Our servicing hours are from 8:30 am to 9:00 pm, Monday through Sunday.
It is important you know that if you are not satisfied with redressal of the grievance provided by the Bank, you may approach the Office of Banking Ombudsman for Grievance Redressal at cms.rbi.org.in.
Thank you for reaching out to us.
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