Immediate action required.
Customer ID: ${Var2} Reference Number: ${Var3}
Reminder to complete your KYC
Dear Cardmember,
We’re reaching out to let you know that this is a reminder to submit your KYC documents. Despite prior notices, we haven’t yet received your Know Your Customer (KYC) verification.
You must complete your KYC within 15 days of this communication. If your KYC is not updated, your American Express® Card(s), including any Supplementary and Corporate Card(s), will be cancelled.
How to validate your KYC
• | Log in to your Amex App or Online Card Account and tap “Start Re- KYC” on the pop-up.
• | Review your KYC details to ensure they’re accurate.
• | If there are no changes, submit your confirmation.
• | If updates are required, select “Edit” and follow the next steps.
Please note, if you haven’t registered your Card Account for Online Services, click here to register.
To continue enjoying the benefits of your Cardmembership, please validate your KYC details as soon as possible to reactivate your Card.
Click here for Video KYC FAQs.
Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begin.
We’re here for you
Call us at 1800 180 1188 or +91 124 2801188 Operating hours: 8:30 am – 5:00 pm, all days excluding public holidays
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